| Summary |
Description |
Component |
Priority |
Completion |
| [With S&D Pillar] Implement New Signpost - France (Soliguide) |
This epic is to create a new Signpost ZD setup and evaluate/ implement a new website |
Implementations |
High |
100% |
| Create and deploy new methods for importing new data formats into the Service Map |
Using Kobo forms to create sendable links and offline links for forms that will connect to Directus and use AI to read data in unstructured formats to create new service mapping drafts. |
Operations and Support |
High |
100% |
| AI Chatbot - Phase 4 |
* *Demo Preparation & Pilot Launch Setup* (July)
* *Milestone*: Demo Day & Limited Pilot Launch |
AI |
Medium |
100% |
| AI Chatbot - Phase 3 |
* *MVP Development & Pilot Prep* (May-June)
** {{2024-05-01}}- {{2024-06-01}}
* *Milestone*: P1 MVP Bot & Dashboard Ready |
AI |
Medium |
100% |
| AI Chatbot - Phase 2 |
* *Phase 2:* Quality Assessment & P1 Planning (April-May)
* *Milestone:* P0 Evaluation Results, Roadmap for P1 |
AI |
Medium |
100% |
| AI Chatbot - Phase 1 |
* *Initiation & Prototyping* (Feb-April)
* P0 Prototype Ready for Evaluation |
AI |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Tanzania |
Launching new signpost for Tanzania
|
Implementations |
Medium |
100% |
| Product Enhancements - Self-service Empowerment Systems Tools |
*Create self-service systems tools that empower support teams to resolve issues and achieve goals autonomously.* 1. Decrease the time to resolution for escalated tickets X% 2. Increase the % of support tickets resolved by support and delivery
*Mission Statement* To pioneer scalable technologies for humanitarian good, transforming the way information and digital services reached those in crisis.
[https://rescue.app.box.com/integrations/officeonline/openOfficeOnline?fileId=1490255200515&sharedAccessCode=|https://rescue.app.box.com/integrations/officeonline/openOfficeOnline?fileId=1490255200515&sharedAccessCode=] |
Innovation |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Nigeria |
Launching new signpost for Nigeria |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Info Digna NYC |
Launching new signpost for Info Digna NYC |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Sudan |
Launching new signpost for Sudan |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Yemen |
Launching new signpost for Yemen |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Libya |
Launching new signpost for Libya |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Burkina Faso |
Launching new signpost for Burkina Faso |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Mali |
Launching new signpost for Mali |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Dominican Republic |
Launching new signpost for Dominican Republic |
Implementations |
Medium |
100% |
| Product Enhancements - LLMAI Chatbot (MVP) |
[*PRD*|https://docs.google.com/document/d/1Dv5QH7w2cni2CwIYQ-j8le2PpXcJY-EKgKNInfBUrP8/edit?usp=sharing]
Who: As a Project Director
What:
Select a foundation model LLM and create a human in the loop chatbot in Zendesk with Zendesk knowledge base to offer moderators suggested responses.
-To work on any Zendesk connected channel
-Will train only on information within Zendesk to begin
-Chatbot to use information in our knowledge base and then if that is not clear we train down to moderator responses.
-Would be very useful if we have 100 questions, 100 answers for each country
-Needs to recognize the country/ localize. Are we making 35 bots or one localizable bot?
-Recognize gaps in our knowledge base
Must have quality specs for a foundational model
-Only provides Accurate/ verified information
-Can recognize and respond to the language
-Not Unnatural/ uncomfortable language speech or speech patterns
-No Creepy/ scary/ or abusive responses
-Aware of limitations
-Knows not to cause harm
Why:
[Problem 1] With over 100 million people displaced worldwide, a stark increase in armed conflict, growing incidence of climate-related disasters, and economic hardship, more and more people are forced to make life-changing decisions under duress with limited to no information about their options. Signpost, the largest information project in the aid sector, only serves an estimated 3% of the global population of displaced people. Aid organizations are overwhelmed by the flood of information requests present in every crisis, and the need is growing to up to 1.2 billion people displaced by climate by 2050. Therefore, we need solutions that stretch our limited resources further.
[Problem 2] Mis and disinformation spread like wildfire through social media in times of crisis and turmoil. This trend is expected to increase with the mainstreaming of generative AI from both maligned actors and well-intentioned but under-resourced humanitarian agencies. The frequency of updates to information and the size of the Signpost content library pose logistical challenges as moderators are familiar with a limited portion of the information, leading to underutilization of extensive resources and the possibility of citing out-of-date information.
[Problem 3] There is already an emergence of unsafe, potentially harmful uses of generative AI as chatbots in the humanitarian sector. Untrained and unsupervised chatbots are being released by private companies with profit incentives and being marketed to dire humanitarian scenarios, putting the most vulnerable people at risk. We want to work with Google.org in this Accelerator to mainstream an alternative that is powered by evidence.
[Problem 4] Humanitarian responders deprioritize the creation of humanitarian information where it does not exist and struggle to be responsive to people in need of information. Signpost stands out as the only global-scale, high-quality information service in the aid sector. Currently, when incoming questions reveal gaps in our knowledge, editorial teams manually create content while moderators wait to respond, leading to longer wait times and bottlenecks for clients. The moderation teams are also constrained by time, especially for emergency queries, so they can't always respond immediately, as messages often need extra research for accurate answers and can arrive in waves or unpredictable times, often outside regular business hours.
[Problem 5] Signpost has a wealth of untapped natural language data that currently is analyzed through data entry and cleaning from manually submitted forms that only capitalize on a portion of possible insights, making it slower and less effective to disseminate data-driven content. Tagging conversations is also a time-consuming part of the moderator's workload, distracting from more mission-critical objectives.
|
AI |
Medium |
100% |
| Implement New Signpost - RAI Virtual Services |
Support the RAI Virtual Services team with their deployment of a virtual casework system. |
Implementations |
Medium |
100% |
| Implement Whatsapper - for Interested Signpost sites |
Implement Whatsapper - for Interested Signpost sites |
Implementations |
Medium |
100% |
| [With S&D Pillar] Implement New Signpost - Thailand |
Implement Thailand - new Signpost Site |
Implementations |
Medium |
100% |
| Implement New Signpost - Uganda |
Implement Uganda - new Signpost site |
Implementations |
Medium |
100% |
| Implement New Signpost - Burkina |
Implement Burkina - new Signpost Site |
Implementations |
Medium |
100% |
| Implement New Signpost - Peru |
Implement Peru - new Signpost site |
Implementations |
Medium |
100% |
| Convert Julisha to the global template |
Convert Julisha to the global template |
Implementations |
Medium |
100% |
| Convert Sheega to the global template |
Convert Sheega to the global template |
Implementations |
Medium |
100% |
| Convert Importa Mi to the global template |
Convert Importa Mi to the global template |
Implementations |
Medium |
100% |
| Convert Info Palante to the global template |
Convert Info Palante to the global template |
Implementations |
Medium |
100% |
| Convert Info Palante Ecuador to the global template |
Convert Info Palante Ecuador to the global template |
Implementations |
Medium |
100% |
| Convert Italy .Refugee.info to the global template |
Convert Italy .Refugee.info to the global template |
Implementations |
Medium |
100% |
| Convert Simaet Bhatha .com to the global template |
Convert Simaet Bhatha .com to the global template |
Implementations |
Medium |
100% |
| Convert Bolo-pk.info to the global template |
Convert [http://Bolo-pk.info|http://Bolo-pk.info|smart-link] to the global template |
Implementations |
Medium |
100% |
| Implement New Signpost - Bangladesh |
Implement Bangladesh - new Signpost site |
Implementations |
Medium |
100% |
| Convert Signpost-Test to the global template |
Convert Signpost-Test to the global template |
Implementations |
Medium |
100% |
| Convert Settlein .support to the global template |
Convert Settlein .support to the global template |
Implementations |
Medium |
100% |