Feedback on Two-Column Article Layout and Possible Solution

Completed

Polina Sokolkina

• November 20, 2023 15:20
• Edited

Dear all,

 

I am reaching out to provide some feedback on the new article layout, particularly its performance and usability on mobile devices, especially smartphones.

In Czechia, we have been receiving feedbacks that information about the services is hard to read. The current article layout on the websites employs a two-column format, one of the columns being a headline for each information block (Address, Contacts, Description etc.). The problem is that it reduces the space available for the main information, making it less readable and user-friendly on smartphones. 

Instead of the two-column layout, I suggest placing the headline of each section above its respective information section. It would be more suitable for vertical devices such as smartphones and will ensure a more pleasant user experience for the majority of our Ukrainian users.

 

I would also suggest to place address and the contacts after the service description, because users really want to see what the service is about first. 

Thank you for your attention to this matter.

 

Polina Sokolkina,

SMO for RI Czechia

2

• 

  Helen Bui

  • November 22, 2023 11:07

  Hey Polina, thanks for submitting this request with us. We have categorised it as a high priority and it is placed in our current sprint which starts later today, and assigned to our frontend developer. The sprint ends Dec 6. (SP-2577)

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  Polina Sokolkina

  • November 23, 2023 14:13

  Hi Helen, that's amazing. We are very much looking forward to seeing improved layout. :)

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• 

  Helen Bui

  • December 05, 2023 14:28

  Hi Polina, this ticket has now been completed by the frontend developer (you mentioned another issue outside of this scope which you will submit a new ticket for).

  The closing statement for this feature request is that the article layout has been replaced with separate sections with headers for Address, Contacts, Description and Opening Hours, and it has been rearranged for Description to start both on web and mobile. 

  You will receive a follow up from PSala via the ZD ticket. Thanks!

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