Issue: Bug/Feature Request: Move the Provider Title to be on a different line and have a different font size/weight for all instances AND have the Provider Title displayed on the Service Map instead of the sub-content
Release Notes:
1. Provider name has been removed from the title of the service.
2.Provider name has been added below the Service name.
3. Service map pop up include the provider name.

Issue: Assign all the languages for Peru in Zendesk Admin Center/Guide/Support/Directus (Spanish only)
Release Notes: Assigned language (Spanish) for the Peru site in Zendesk Admin Center and Directus to help the team set up categories, sections and content.

Issue: Add default dynamic content and Sudan-specific dynamic content for new site
Release Notes: Add all the default and custom dynamic content for Sudan site

Issue: Training on Directus for Sudan
Release Notes: Conducted Directus training to Sudan team to help them get started with uploading and managing services

Issue: Training on Transifex for Sudan
Release Notes: Conducted Transifex training to Sudan team to enable them translate content for their site.

Issue: Zendesk Support Training for Sudan
Release Notes: Trained Sudan team on Zendesk support to help them get started with moderation and interaction with clients on Zendesk

Issue: Configure Zendesk Support form for Sudan
Release Notes: Configured Zendesk support form for Sudan instance to enable them tag tickets and capture relevant data from client's interactions in Zendesk.

Issue: Set up Transifex property for Sudan brand and add users to Transifex
Release Notes: Set up the transifex property for Sudan brand and added teams members to help with the translation of content.

Issue: Assign all the languages for Sudan in Zendesk Admin Center/Guide/Support/Directus
Release Notes: Assigned language (Arabic) for Sudan in Zendesk Admin Center, transifex and directus. This is the language that the site will be in.

Issue: Activate and test Zendesk Guide for Sudan
Release Notes: Activated, set up and activated Zendesk Guide for Sudan to help the team publish and manage content, categories and sections of the site

Issue: Configure Sudan Zendesk Support Instance
Release Notes: Configure Sudan brand in Zendesk and assigned it Zendesk subdomain so that the new site can be ready to configure.

Issue: [InfoPalante request] - Show the provider in the marker popup and the service detail for all instances
Release Notes: 1. The Provider name has been added to the title of the service.

Issue: Fix formatting of service article template boxes
Release Notes: Fixed formatting of service template boxes to be readable and standard.

Issue: Peru: Start adding the Vercel pages configuration in the Countries
Release Notes: REQUIRED

Additional Work Completed:

- Create a script to auto-populate the 'new' story point' field from the 'old' story point (deprecated) field
- Investigate autocorrection of Czech service translations in RI Czechia Site
- Attach ZD VR&P Support tickets to Sprint 14 and potentially 15 (if any identified) ready for Sprint Planning
- Schedule a call with Devs and PK. Create Jira tickets and refine for Sprint 14, 15 and 16
Create Testing Scenarios for Sprint 14
- Develop JDs and RRH forms for Product Admin, Product Specialist, Data Protection Officer
- Investigate and Implement Jira QA Regression. Create workflow for PK to review and ready for IT.
- Finalize the AI Chatbot Evaluation Framework and reviewed by the core team
- Create an Introduction to AI for Signpost Global team
- Improve bot response to direct the user to a related article that is in a language that the user is engaging the bot in. Example: English to English article, not English to Haitian for example.
- Improve bot response from "TypeError: Failed to fetch" to a message that generates a standard message that asks them to ask the question in a different way or to provide more information
- VR&P Launch March 4th
- Monorepo: Create Block Services (map, filters and tile) Components for UX
- Create a deck of 4 Innovations for Product Working Group (SignpostChat, SignpostMap, SignpostCash, SignpostClimate)
- Continue Testing the AI Chatbot and Log Bugs in the Sheet to add as Bug tickets in Jira
- Carto Gift in Kind proposal
- Communicate with Meta about Afghanistan Whatsapp Issue
- Google AI Proposal
- Ahlan Simsim Unified Architecture Proposal
- Implement memory of last conversation to continue talking with bot
- Set up and complete the playground interface for AI Chatbot
- Cleaning of Chatbot ChatGPT
- Handover Documentation for AI PM
- Update GenAI FAQ
- Create documentation capturing the Cash Tech workflow so that we can deliver both - document and workflow to Kimberly
- Create a BSA workplan with 2-week benchmarks for what deliverables should be delivered
- Define how testing AI fit into the development process
- Create a Testing/Tracking Sheet that connects the TTA and RedTeam
- Coordinate with Briana and Camilia to create a process for collaboration
- Customize Niger website from Signpost Template.
- Investigate and Fix the Twitter and LinkedIn Links On Service Articles are improperly formatted for all instances
- Connect ALL ZD Content (from all websites) to Retrieval for the AI Chatbot
- Create an Adversarial Testing Strategy Process Document
Investigate and fix services listed as "Archived" on Directus, still exist publicly on the website (behaviour not working as expected)
- Put together Signpostcash pitchdeck
- Final DNS update, SSL installation, and Vercel setup to go live with new Peru site, add - Peru to Google Search Console
- Share first draft (in Vercel - recent branch) of the website with the Peru and handover to UAT
- Peru REFRESHER TRAINING ON DIRECTUS for Service Map CMS
- Update About Header button on Importa Mi to link to the About Section
- Replicate Pin on Map Bug
- Create private testing repo in GitHub for Chatbot testing
- Update Kobo Form and Import Script to allow selection of primary language
- Test and Demonstrate Cash MVP with Kimberly and IRC
- Procure New Zendesk Instance for MVP Development
- Setup Readspeaker for Nigeria
- Assist Sudan team in mapping services
- Create OAuth API access token for Sudan
- Configure Vercel Project for Sudan
- Decide on Zendesk Subdomain Name for Sudan
- Input the site URL into Google Search Console and ensure that the console crawls our sitemap for Libya
- Analyze Libya UAT results with stakeholders to create a remediation plan
- Setup Readspeaker for Libya
- Customize Burkina Faso website from Signpost Template.
- Setup Readspeaker for Burkina Faso
- Configure and Connect Directus API Retrieval for GPT
- Customize Mali website from Signpost Template.
- Setup Readspeaker for Mali
- Customize Dominican Republic website from Signpost Template.
- Setup Readspeaker for Dominican Republic
- Monorepo: Create Block Info (fetch data from ZD, no backend, implement frontend) - Components for UX
- User Acceptance Testing - Nigeria site - Approval to launch
- Follow up with teams to add privacy policy and cookie policy to all current Signpost websites
- Investigated and Discussed why bullet points are not transferred from Transifex to Directus when translating for RI Greece
- Feature Request Develop Business Case: Investigate the request to have a dropdown list for SMO's to select from based on previous services created in Directus
- Share first draft (in Vercel - recent branch) of the website with the Thailand and handover to UAT
- User Acceptance Testing - Thailand site - Approval to launch
Share first draft (in Vercel - recent branch) of the website with the Yemen and handover to UAT
- Internal Tech Request: Investigate and implement if there is a way to customize and standardize the Feature Request submissions
- Procure MOBILE or obtain digital phone line and telephone number for WhatsApper, install WhatsApp on the mobile phone AND SMS for Nigeria