Issue: Add new brand in Zendesk and configure Soliguide instance
Release Notes: Added Soliguide brand in Zendesk, configured routing triggers, created groups and added the team to the groups.

Issue: Review and Follow up on Bolo Analytics Email: "Re: Bolo's Website Engagement Issue"
Release Notes: Reviewed and troubleshooted Bolo's website engagement issue post migration in Nov 2023, highlighted that Bolo users tend not to read and have limited to no internet connection. Proposed implementing a 'Downloadable Materials' tab on their website, similar to InfoDigna, and archive all outdated articles such as COVID-19, as users may think the website is inactive.

Issue: Add a text below services on the Peru front page.
Release Notes: Info Pa'lante Peru <https://www.peru.infopalante.org/es> text above the footer has been added as requested with contact information (email and WhatsApp) in Spanish.

Issue: Improve the way the bot responds by sending only EXTERNAL articles. Remove all INTERNAL articles and data, as they do not need to know team and operational matters
Release Notes: AI Chatbot: https://signpost-test.vercel.app/ has been improved. We've removed all internal articles from the bot response and generated only external articles that should be shown to the public.

Security and privacy risk minimized, as by removing the internal articles, the bot can no longer detect Signpost admin members. The next area of focus is to remove ALL BROKEN links from the bot post-development of the Vector Storage.

Issue: Configure Zendesk Support form for Peru
Release Notes: Finished setting up Zendesk support form for Info Pa'lante Peru to enable them to start the 2-way communication service in Zendesk.

Issue: Review and Implement User (SMO) can save a service when incomplete (not all mandatory fields are selected)
Release Notes: As of April 16, teams should now be able to save an incomplete service in Directus and mark itself as a draft version for you to revisit and complete. The only mandatory field needed is Country.

Additionally, this change will not affect the Kobo form: https://ee-eu.kobotoolbox.org/x/UPfFjCGy

Issue: Configure Zendesk Support form for Burkina Faso
Release Notes: Finished setting up Zendesk support form for Signpost Mali to enable them start the 2-way communication service in Zendesk.

Issue: Set up Integrations for Teams on WhatsApper for Yemen
Release Notes: Integrated Signpost Yemen WhatsApp Messaging channel in Zendesk using WhatsApper Integration for the 2-way communication service

Additional Work Completed:

• Enable access to related data to services for Data Clinic
• Provide Brian the Doc on how to access the SP AI API for AI Chat Widget
• Connect AI bot to ZD chat widget for testing in SP test instance
• Identify and Implement "User Data Privacy & Technical Anonymisation Methods" from Google Training
• Give Helen access to Google Search Console with all properties/domains & Google Ads Data (if only you have access)
• Investigate Help Center Analytics to Generate Newsletter for the GPWG in Real-Time
• Update IRC-Zolberg Fellowship Interview Form with Targeted Questions & Desired Qualifications
• MVP Project Milestones - Complete the Google.org Accelerator Form
• Revise/Clean Innovation Objective 1 OKRs
• [Create AI Chatbot MVP Roadmap [Sheets Version]
• [Internal] Project Evaluation Framework for Newcomer's Testing
• Zendesk Messaging Widget Flow that will connect to Chatbot Endpoint
• Concept Note for Kenya Pilot to OpenAI
• Zendesk Fellowship Concept note
• Refine Features of an MVP in a specific Pilot location
• Review Polina from Google.org's Tech Stack Diagram
• Grant Polina from Google.org Access to AI GitHub
• Investigate and fix the reference section showing the same article more than once on Bot responses for all Bots.
• Configure and Integrate Messaging Channels for DR
• Configure and Integrate Messaging Channels for Burkina Faso
• Create and Transition access over the new Signpost Service Account
• Training on GA4 from the Help Center
• Zendesk Support Onboarding Step - Zendesk Support implementation - Soliguide initial information gathering and documentation
• Go through Analytics resources in the Signpost Help Center
• Investigate the scope to add Google Tag(s) for the service map on the website
• Fix Social media links on the Dominican Republic new site.
• Dedicate Test to AI Chatbot for Sprint 16
• Specification Gathering from the Product Team on Support Queue Support
• [PT 2] Specification Gathering from Product Team on Directus Configuration Development - MoSCoW
• Documented Implementation Workstream that would benefit the team if we had a shared service account and not limited to one member on the team
• Add the Zendesk articles to the new SPA (Single Page Application) site.
• Zendesk Support Training for Mali
• Define an approach to service level agreements for support and global team
• Launch the Help Center in the GPWG April 10
• Investigate Constitutional AI to censor bad answers.
• Fix some services for Ecuador as they are not displaying in the front page map.
• Dedicate Test to AI Chatbot for RedTeam Sprint 16
• Final DNS update, SSL installation, and Vercel setup to go live with Info-Palante Country Selector Google Search Console
• Run Script and Publish Release Notes from Sprint 15 to News
• Investigate and implement a Vector Storage.
• Fix autocorrection of Czech service translations in RI Czechia Site for czech language on Directus (upon saving)
• Improve and Implement Standard Failure Results for Testing AI Chatbot Quality & Moderator Response Section - Reference Mockup (Generic Selection)
• Create Testing Scenarios for Sprint 17
• Improve and Implement narrowing down bot results based on website data such as displaying social media links to make the bot more advanced
• Update Spanish Team on Brainstorming UX Session (Engage Alberto)
• Handover Documentation for AI PM
• Improve the bot so that it is pulling content of most relevant and most recently updated articles (example, not from 2022)
• Remediate High Priority findings from UAT - Yemen site Prior Launch
• [April 18] Retrospective Meeting for Libya
• Follow up with Burkina Faso to add Mission Statement and Social Media links in all languages
• Follow up with Burkina Faso to add About Us article in all languages
• Customize Mali website from Signpost Template.
• Follow up with Mali to add Mission Statement and Social Media links in all languages
• Follow up with Mali to add About Us article in all languages
• Configure and Integrate Messaging Channels for Mali
• Notify NetOps of upcoming Dominican Republic launch in 3-4 weeks (estimated) to reserve time on the schedule for any DNS modifications at go-live.
• Share first draft of Dominican Republic website and pass to UAT
• Follow up with Dominican Republic to add Mission Statement and Social Media links in all languages
• Follow up with Dominican Republic to add About Us article in all languages
• Monorepo: Finish Block Image Components for UX in main branch
• Monorepo: Create Block Info (fetch data from ZD, no backend, implement frontend) Components for UX
• MonoRepo: Finish the Service content page
• MonoRepo: Finish the Footer block
• Configure Zendesk Support form for Mali
• Perform QA Smoke testing as the final step for Thailand deployment with all the fixes
• Monorepo: Finish the Block Text Component in main branch
• Set up Integrations for Teams on WhatsApper for ImportaMi