Global Product Working Group Meeting Notes - Global Steering Committee and Platform Performance

Introduction

• Excitement for the first steering committee session.
• Objective: To steer Signpost’s global technology direction with a global perspective.
• Approach: Each member is considered an investor on the board.
• Ideas: Encouraged from all for technological and programmatic improvement.
• Link for details: Box Link

Agenda Overview

1. 10 Minutes: Overview of meeting purpose and procedures.
2. 10 Minutes: Discussion on new ideas for technological and programmatic enhancements.
3. 10 Minutes: Addressing current bugs and prioritizing them.
4. 1 Minute: Updates on progress since the last meeting.
5. 20 Minutes: Detailed discussion on the top 5 priority projects from the technology team.
6. 5 Minutes: Voting process for the Chairperson of the Steering Committee.

Upcoming

• Chairperson Voting: In the last 5 minutes, the voting for the Steering Committee Chairperson will take place. This individual will facilitate meetings and partake in biweekly calls with the development team.

Professional Development

• Opportunity: The Chairperson will receive specific professional development opportunities, including master certifications in Zendesk and other technologies.

Open Discussion Topics

• Service Mapping Issues: Discussion on features and functionality; meeting with Hara scheduled.
• ImportaMi Service Map: Launch delays and updates.
• Website Performance: Aim for faster service by mid-November; focus on expediting the website project.
• Offline Tool Development: Alyssa and Brian share progress on a Zendesk tool integrating with Kobo Toolbox and Azure for uploading data collected offline to Zendesk.
• Uganda Workflow: Uganda and Nigeria will pilot the offline tool Kobo Tool and analytics pipeline.
• Refugee Info Italy: Need for an Arabic version of the website
• User Experience Improvements: Focus on improving the service map user experience; proposals by Bianca for a long-term process roadmap.