As a Service Mapping Officer, you have the responsibility to develop and maintain a public-facing map of essential services available for refugees, displaced persons, and crisis-effected communities in the geographic area covered by your Signpost project. This includes developing tools and processes appropriate to the context, coordinating with existing service mapping initiatives, and ensuring that service entries are continuously updated. She/he establishes networks with other actors and organizations and facilitates the exchange of information, following established information-sharing protocols.
Currently, your major responsibilities include:
- Identifying service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys, etc.
- Developing or use tools such as new service entry forms, service entry update template, and new service provider agreements.
- Communicating with service providers on a continuous basis to ensure the accuracy and consistency of information on the service map. The service mapping officer should determine along with their manager the frequency of service verification and establish a system.
- Maintaining ongoing communication with the Signpost Product team on-site strategy, features, and issues.
- Acting as a first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff.
- Coordinating with other actors' mapping services to avoid duplication of efforts.
- Sending the draft (preview) map entries to relevant service providers for confirmation and ask for clarification where necessary.
- Conducting regular field visits when feasible to verify services offered and capture any access barriers.
- Reviewing the content and design of the service map on an ongoing basis.
- Working closely with the editorial team and Signpost Digital Community Liaisons ,who are in direct touch with users to verify service information.
- Conducting training for service providers on how to use the service map and solicit feedback from providers.
- Establishing professional and trusting relationships with service providers and create strong links with them, especially with migrant and refugee associations.
- Other duties as assigned by the supervisor to enable and develop the project.