| Step type |
Description |
HQ Focal Point/Support |
|
Train
|
Editorial Guidelines: Any staff who will be contributing to the creation of editorial content should take this training to understand Signpost’s evidence-backed best practice for developing editorial content. This should be completed before starting to develop the initial information products to be included on the website. |
Joseph Sosi |
|
Decide
|
Decide on the languages you will cover on the website. Information content will have to be continuously updated for each language on the website; even if you have a team that can communicate in many languages, you may want to only have some of those on the website. |
PRoL TA/ Signpost Program Advisor |
| Decide |
Decide on the information hierarchy for the website, including establishing categories and sub-categories. |
PRoL TA/ Signpost Program Advisor |
|
Implement
|
Develop at least one article for each section of your website. These should represent the main questions in different categories of information needs based findings of the INA or other relevant data sources. Team members working on this should complete the editorial training before drafting the these. |
PRoL TA/ Signpost Program Advisor |
| Train |
Zendesk Guide: This training is for the editorial/content manager to learn how to upload and manage content in the content management system that we use for Signpost websites. |
Pascal Sala |
| Train |
Transifex training: This training is for the editorial/content manager to learn the tool that we use to manage translation of multiple languages on the website. This training will only be relevant for programs managing more than three languages on the website. |
Pascal Sala |
|
Train
|
Service Mapping Approaches: This training is to review Signpost’s approach to service mapping and to start planning service mapping activities in context. This should be with the team lead and with the service mapping officer if they have started. |
PRoL TA/ Signpost Program Advisor |
|
Train
|
Service Mapping CMS: This training is for the service mapping officer to learn the tool that we use for managing content on the service map. |
Pascal Sala |
| Implement |
Map at least 20 services prior to launch of website across different sectors prior to launching the website. It’s also important to have some service information before opening two-way communication |
PRoL TA/ Signpost Program Advisor
|