What Does Doing No Harm Mean
"Do No Harm" means avoiding exposing people to further harm as a result of our actions. Through our moderation we should not inflict any form of harm on people, or leave them in a situation that is worse than when we found them. There are a number of ways we can inadvertently cause harm in our communication with our users. In this section we will discuss the harm we could cause in our work and the steps that we can take to minimize our risk of causing harm.
| Do No Harm Checklist | |
| The DOs: | |
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Use information from the Signpost website, blog, Facebook page and Service Map to answer people's questions. |
| Ask the Editorial Team if you are unsure how to answer a question. | |
| If you aren't sure how to answer someone's question tell them you aren't sure and will ask en expert and then get back to them, | |
| Respond quickly to users once the Editorial Team has given you an answer. | |
| Keep up to date with all the new information that Signpost puts out, across all channels. | |
| Tell people we can't provide information on countries we do not cover. Eg. 'I'm really sorry but we don't have any information about Pakistan". | |
| Ask If you are unsure about anything. | |
| The DON'Ts: | |
| Give gut information you are only sure is 99.9% correct. | |
| Give people information or suggestions that you have gotten through other channels. No matter how good you think your idea might be (and it probably is!), we never know when unvetted information might cause someone real harm. Instead send this information onto the Editorial Team for their thoughts. | |
| Ignore new information that we put out and try to moderate without being completely up to date. | |
| Guess an answer to a question. | |
| Use language that signifies a promise to help or promise that a service will be able to help someone. | |
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Try and provide information on countries we don't cover. |