Moderation

A. Introduction to Moderation

• Welcome to Moderation
• Guiding Principles
• Your Role as a Digital Community Liaison
• Protecting Yourself Online

B. Providing accurate information

• Communicating with the Editorial Team
• Providing Accurate Information
• How to handle legal questions

C. Effective communication approaches

• People Centered Approach
• Compassionate and informal Communication
• Transparency and managing expectations
• Communication Checklists

E. Managing acute Protection risks

• The Escalation Protocol

F. Tips for inclusive communication

• Talking with Children

G. Ensuring safety and security

• Hate Speech & Offensive Comments
• Hide, Delete & Ban
• Rumors & Misinformation
• Illegally Activity in Our Spaces
• Criticism & Complaints
• Reports of Corruption or Exploitation

H. Respecting confidentiality

• Deleting Publicly Posted Information
• Informed Consent

I. Guidance on Zendesk Support

• Introduction to Zendesk Support
• Getting Started on Zendesk Support