Knowledge Base
Zendesk Support includes a knowledge base where you can create and manage articles, FAQs, and other self-service resources. A knowledge base empowers customers to find answers to common questions and reduces the number of support tickets. You can use the knowledge capture app to link to service maps or help center content. This base of content will be iteratively added to by your team's content moderation and service mapping staff.
Macros
Zendesk macros are a powerful tool that automates repetitive tasks and enhances support team productivity. By creating predefined sets of actions, macros enable support agents to provide consistent responses and resolve tickets more efficiently. These predefined responses can be personalized with customer-specific information, ensuring a tailored and efficient support experience. Macros are frequently used by Signpost teams to create templated responses, send out client feedback surveys, or interact with external applications via API. Brand managers can edit macros for your team using the Zendesk admin panel.
Integration and Customization
Zendesk integrates with various third-party applications and offers customization options to tailor the platform to your requirements. You can connect Zendesk with external databases, chat platforms, or feedback tools to enhance your support capabilities.
Remember, this is just a brief overview of Zendesk Support. As you delve deeper into the platform, you'll discover additional features and functionalities to improve your support operations.
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With any and all questions concerning Signpost technology, send a message to support@signpost-help.zendesk.com & a member of our tech team will respond as soon as possible. |