|
Zendesk is a customer service platform that helps businesses provide support and build stronger relationships and communications with our program beneficiaries. In this orientation, we'll cover the key features and concepts of Zendesk Support to help you get started. |
| 1. Tickets | 2. Viewing Tickets |
| In Zendesk Support, customer interactions are managed through tickets. A ticket represents a customer's question, issue, or request. It contains all the communication and relevant information related to that particular inquiry. | Ticket views allow you to organize and prioritize your support workload. You can create custom views based on different criteria, such as ticket status, priority, or assignee. Views help you focus on specific tickets and ensure timely responses. You can also use the search bar or advanced search app to find tickets based on more specific keywords or queries. Brand managers can edit views for your team using the Zendesk admin panel. |