Editors, translators, digital community liaisons, service mappers and country managers all should be added to Zendesk.
Here is the Process:
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First Step: Fill out this form.
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If the agent is an IRC staff:
- Go to https://signpost-global.zendesk.com/
- If you are already logged in to IRC on your browser, you will receive an error message. If you are not already logged in to IRC on your browser, log in with your IRC credentials. The user will see the general Signpost Knowledge Center.
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Reply to the notification email sent to the agent & requester that steps 1 & 2 are completed.
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If the agent is a non-IRC staff:
- Wait 1-2 business days. Look for an email from Zendesk. Check your spam folder.
- If you receive it, follow the instructions to set up your password. If you do not receive it, go to https://signpost-global.zendesk.com/access/help to reset your password.
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Note: after you are granted permission, you will be visiting the website from a different URL than IRC staff: https://signpost-global.zendesk.com/access/normal