When running your Facebook page and Instagram account, you may face some issues like ads restrictions, content posting, etc. It's recommended that you share the issue first with support@signpost-help.zendesk.com.
If we don't find a solution to the issue, we escalate the issue to Meta. You can directly contact Meta Business Help Centre or communicate with the Humanitarian Content and Social Media Advisor to contact Meta. In case you want to connect directly:
| Step #1 |
- Go to Meta Business Help Centre here
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| Step #2 |
- There you will find many articles on how to troubleshoot issues.
- If you don't find those useful, move on to Step 3.
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| Step #3 |
- Scroll down to the bottom, where you will find "Still need help?
- Find Answer or Contact Support" and then click "Get Started."
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| Step #4 |
- Select Issues.
- If you find the issues are not matching with your problem, select "Other."
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| Step #5 |
- Select your page (If you manage multiple pages)
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| Step #6 |
- There you will again direct to select Issues.
- If you find the issues are not matching with your problem, select "Other Page Issue."
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| Step #7 |
- Please describe the issue and add screenshots/screen recordings.
- Please add voice narration while you are recording your screen.
- If you need any support on creating screenshots and screen recording, click here to learn more about it.
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IMPORTANT: Facebook generally replies to your messages within 48 hour. If you don't reply, they consider it closed.
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