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Do I need to add a payment method to my ad account even if I only want to use the credit?
- Yes. Adding a payment method is mandatory even if you will run the ads by ad credit. Check the accepted payment methods available for your country here.
I am facing some issues with adding a payment method. How should I solve it?
- You can communicate with Meta through the Meta Help Centre
- You can share the issue with Humanitarian Content and Social Media Advisor and he will escalate the issue with Meta.
We are afraid that the ad credit may mix up with our current ad expenses coming from other sources. What should we do?
- We recommend to be careful not to mix up your credit card money and ad credit. You can create a separate ad account for ad credit purposes to avoid such mixing.
When should I start running Meta Ad Credit?
- Once you get confirmation from Humanitarian Content and Social Media Advisor that your ads are approved and you see the credits are deposited to your accounts.
How should I avoid getting charged from my credit card instead of Meta Ad Credit?
- You should run ads only if you get confirmation from Meta that your ads are approved and credits are deposited.
- You must keep the ads off like the following image before you get approval and credits are deposited.
How should I avoid unwanted charges from my credit card?
- You should keep the ads off before you get approval from Meta.
- You should select ‘Ad Credit’ as the default payment method.
- You can place campaign and/or ad account spending limits.
Will Meta reimburse any amount I spent on my credit card mistakenly?
- No. Meta will not take any responsibility if any amount is mistakenly or by any chance charged to your account.
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