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Client Satisfaction Survey: How to send and view results

  • Updated
How to Send a Survey 

 

1. In the course of a conversation on Zendesk with a user, when you think is best, click the macro in the language you want to send the survey in.

2. Send it to the client.

3. It is very important to use the Macro to generate the survey link, as it creates a unique link that allows us to identify the response by brand and ticket id.

  • If you do not use the macro, we will not be able to trace answers back to your program.
  • For Facebook + WhatsApp convos, you will need to send within 24 hours of the user’s last message to avoid the conversation closing.

 

How to View Your Survey Results

 

  1. E-mail Signpost Support to request access to the:
  2. Filtered access view to see your program’s results.
  3. The results may contain sensitive data, so they should not be shared with anyone beyond who is necessary.
  4. Someone on each team should monitor the data results (comments) regularly to ensure any protection or safety concern is followed up on according to normal protocols.

 

 

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