Analytics

A. Getting Started with Signpost Analytics

• Analytics Toolsuite Overview
• Integrating with & accessing Signpost data tools (Dashboard, GA4, Meta, Zendesk Explore)

B. Signpost Analytics Hub

• Introduction to Signpost Analytics Hub
• Using Signpost Analytics Hub: Exploring Dashboards
• Using Signpost Analytics Hub: Finding Data
• Measuring Digital Users

C. Google Analytics 4

• Introduction to Google Analytics 4 (GA4)
• Using GA4: Reports Snapshot
• Using GA4: Reports Overview & Types
• Using GA4: Sub-Domains
• Additional Resources

D. Zendesk Explore

• Introduction to Zendesk Explore
• Using Zendesk Explore: Datasets
• Using Zendesk Explore: Creating a New Report
• Using Zendesk Explore: Chart Configuration & Result Manipulation
• Additional Resources

E. Survey Tools

• Client Satisfaction Survey Tool: Overview
• Client Satisfaction Survey: How to send and view results
• Additional survey tools

Resource Library

• Guidance & Documentation
• Contact Analytics Support