Translating Service Map Entries

To start Translating individual articles (Services) you will do the following:

1. Select “Resources” from the Left menu bar.

You can search an Article by name, Transifex slug, or by Zendesk ID. It is highly advised to use Zendesk ID to avoid any mistakes. Zendesk ID is a unique identifier for your Article. 

Please note that here you can also see the progress of the article translated

(eg. Above you can see an article 100% translated and reviewed). 

2. Now select the Language you want to start translating.

By default, you will be able to see only supported languages for your instance here. if there is something missing, please contact your Signpost Administrator. 

3. Select “Translate.” 

When clicking the language you want to translate, a pop up window will appear. There you can see information about the article (count of words, words translated ect).

4. What You See on the Translation Screen:

• On the left: Elements of the articles show up as separate fields (strings, you can see a number In front of each string). Here you have the title (Title of the article in Zendesk), the Lead (Lead in Zendesk), and the content of the article (Body in Zendesk).  
• On the right, top: Τhe original text pulled from Zendesk.  
• On the right, bottom: Τhe translator’s working area. This is where they review the translation to make sure it aligns.  
  • Top left you can find suggestions, history of previews translation done. This is very useful as you progress where you will find similar string to translate. If in a suggestion you have a 100% match, you can simply copy this to your working area by clicking the icon (see example)

5. Once happy with your translation, click “Save changes” and then “Review”.

Translations need to be both saved and reviewed. 

6. If you are the same translator for other languages on the same article, once you finish your translation you can move to the next language form the top menu.