Accessing to Zendesk Guide

The following steps will help you to understand how to get into the Zendesk Guide.

1. Click Zendesk products, and then click "Guide".

2. Select your program name.

3. Click Guide Admin 

Things to Know:

• If you don’t have access to Zendesk, contact the Technology Team.
• Choose the right program from the top left corner to avoid uploading content to the wrong country's program.
• Content blocks, community topics, and community posts are less commonly used.
• Only brand managers can add categories and sections, while others can add articles.
• Categories and sections are those you identified when mapping content during website setup with the Humanitarian Content & Social Media Advisor.